Refund policy

RETURNS & REFUNDS POLICY

Effective Date: May 11, 2026

Returns

We accept returns within 14 days of delivery.

Items must be:

  • Unused
  • Unwashed
  • In original condition
  • With original packaging and tags attached

Non-Returnable Items

The following items cannot be returned:

  • Final sale items
  • Gift cards
  • Personalized products

Refunds

Once your return is received and inspected, refunds will be issued to the original payment method within 5–10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Damaged Items

If you receive a damaged item, contact us within 48 hours of delivery.

Contact

service@elvor.online